Wallfacer

Refund and Returns Policy

Overview

Welcome to Wallfacer. We value your interest in our unique selection of digital and physical products, and we strive to ensure your shopping experience is satisfying and enjoyable. By making a purchase with us, you agree to our Privacy Policy, Terms of Service, and the following Refund and Returns Policy.

Please note, all sales are final for digital products such as images and designs. Since these are delivered electronically, they are not eligible for return or exchange. We encourage you to review your choices carefully before finalizing your purchase.

Physical Products

We offer returns only in cases where the physical products, have defects in materials or workmanship. If you find your product to be defective upon arrival, you may return it within 7 days for a refund or exchange.

To qualify for a return, items must be in their original condition, unused, and in the original packaging, accompanied by the receipt or proof of purchase.

Items Not Eligible for Return

While we strive for complete customer satisfaction, certain items cannot be returned. These include customized or personalized items, products marked as final sale, or items purchased during a clearance sale. If you have any concerns about your purchase, please reach out to our customer service team for assistance.

If you need to return a product, please contact our customer support team first. Here’s how you can proceed:

  1. Contact us support@wfacer.com with your order details and describe the issue with the product.
  2. Provide photographs if the defect is visible.
  3. Allow us up to two days to process your request.
  4. Follow our instructions for returning your product if your return is approved.

Upon receiving your returned item and inspecting its condition, we will inform you about the approval or rejection of your refund. Approved refunds will be processed promptly, and a credit will be applied to your original payment method.

We provide replacements for defective or damaged items only. If you need to exchange an item for the same one, please reach out to us via email at support@wfacer.com

You are responsible for the shipping costs associated with returning an item. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund amount.

Contact Us

For more information about our policies or if you need assistance with your order, please visit our Contact Us page or write to us directly at support@wfacer.com